Cell phone customers will be capable of change operators by sending a textual content to the supplier they need to depart, underneath plans drawn up by the regulator.
Ofcom stated clients may keep away from an ungainly and lengthy name to their operator and as an alternative ship a textual content. In flip, they are going to be despatched switching codes.
The proposal means Ofcom’s beforehand most well-liked choice – a extra easy one-stage course of – is being dropped.
That system was costlier and will have raised payments, it stated.
The change of most well-liked plan marks a victory for cell operators who would have confronted larger prices underneath the choice system. Ofcom stated its analysis steered clients would additionally favor the brand new deliberate system.
At current, anybody who needs to change to a distinct cell supplier should contact their present provider to inform them they’re leaving.
Ofcom analysis means that, of those that have switched, some 38% have been hit by one main drawback through the course of. One in 5 of them quickly misplaced their service, whereas one in 10 had difficulties contacting their present provider or holding their telephone quantity.
Beneath earlier plans, Ofcom wished duty for the change being positioned completely within the palms of the brand new supplier. That might imply one name to a brand new supplier by the shopper.
The regulator has now concluded that such a system can be twice as costly as its newly-preferred choice of texting to change.
They’d textual content, then obtain a textual content again, which features a distinctive code to go on to their new supplier who may prepare the change inside one working day. Clients would be capable of observe this course of whether or not they had been taking their cell quantity with them or not.
Beneath the proposed guidelines, cell suppliers can be banned from charging for discover intervals working after the change date. That might imply clients would now not should pay for his or her outdated and new service on the similar time after they’ve switched.
A closing determination will probably be made within the autumn.
Newest figures revealed final 12 months confirmed that there have been an estimated 47 million cell phone contracts within the UK, and roughly 5.9 million folks had by no means switched supplier in any respect, nor thought of switching within the earlier 12 months.