Delta Airways has hit again at what it referred to as a “public assault” on its staff and clients by Ann Coulter, after the conservative pundit posted a sequence of offended tweets over an inflight seat mix-up she skilled over the weekend.
“We’re dissatisfied that the shopper has chosen to publicly assault our staff and different clients by posting derogatory and slanderous feedback and pictures in social media,” Delta mentioned in a statement on Sunday, additional describing Coulter’s habits as “pointless and unacceptable.”
Coulter tweeted at Delta on Saturday — apparently after her flight from New York’s La Guardia airport to West Palm Seaside, Florida, had landed — calling it the “worst airline in America.” She subsequently detailed how she was requested to maneuver from a seat with additional leg room that she had “rigorously chosen upfront and booked,” posting an image of the girl her seat was given to and focusing on the airline’s staff.
Delta mentioned Coulter had initially booked a window seat in an exit row, however modified it to at least one within the aisle lower than 24 hours earlier than. The airline mentioned it “inadvertently” moved Coulter throughout boarding, to a different window seat in the identical row “when working to accommodate a number of passengers with seating requests.”
The airline mentioned that whereas there was some confusion over seating assignments initially, all passengers complied with a flight attendant’s request to maneuver to the seats listed on their ticket. It was solely when Coulter started tweeting on Saturday that Delta grew to become conscious of the problem, the airline added.
“Delta expects mutual civility all through all the journey expertise,” it mentioned. “We’ll refund Ms. Coulter’s $30 for the popular seat on the exit row that she bought.”
Delta additionally mentioned its buyer care and social media groups tried reaching the political analyst a number of instances to apologize, however didn’t hear again from her till Sunday night.
Coulter continued her social media tirade effectively into Sunday night time.
CNNMoney (Hong Kong ) First printed July 17, 2017: 1:51 AM ET